Shipping policy

SHIPPING POLICY

Thank you for your interest in Zhejiang Houroffer Vacuum Flask Industry Co., Ltd.

This Shipping Policy applies primarily to wholesale, OEM, ODM, private label, and business-to-business orders.

1. ORDER TYPE
We handle sample orders, bulk production orders, customized logo orders, packaging customization orders, and new mold development projects. Shipping arrangements vary depending on the type of order.

2. SAMPLE ORDERS
Sample lead times typically depend on stock availability, decoration requirements, and courier arrangements. Custom samples may require additional preparation time.

3. BULK ORDERS
Bulk order lead times depend on quantity, customization requirements, production schedule, material availability, and seasonal capacity. Estimated lead times will be confirmed in the quotation or order confirmation.

4. CUSTOMIZED ORDERS
For logo printing, color customization, packaging customization, structural adjustment, or OEM/ODM orders, shipment timing is based on final sample approval and production completion.

5. SHIPPING METHODS
We may arrange shipment by express courier, air freight, sea freight, rail, or other agreed logistics methods depending on the order size and delivery destination.

6. SHIPPING TERMS
Where applicable, shipping terms such as EXW, FOB, CIF, DDP, or other Incoterms will be confirmed in the quotation, proforma invoice, or sales agreement.

7. SHIPPING COST
Shipping cost is not automatically included unless clearly stated in the quotation or order confirmation. Freight charges may vary according to destination, volume, weight, incoterms, and logistics market conditions.

8. DELIVERY TIME
Transit time is provided for reference only and may be affected by customs clearance, shipping schedules, port congestion, weather, holidays, local delivery conditions, or other factors outside our direct control.

9. IMPORT DUTIES AND TAXES
Import duties, VAT, customs clearance charges, and other destination-related taxes or fees are the responsibility of the buyer unless otherwise agreed in writing under the confirmed shipping terms.

10. DELIVERY ADDRESS
The buyer is responsible for providing accurate shipping and contact information. We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

11. INSPECTION ON ARRIVAL
The buyer should inspect the shipment upon arrival. Any visible damage, shortage, or delivery issue should be reported promptly with supporting photos, videos, and shipment details.

12. CONTACT
If you have any questions regarding shipping arrangements, please contact us:

Zhejiang Houroffer Vacuum Flask Industry Co., Ltd.
Email: joey@greenhomeware.cn
Phone/WhatsApp: +86 18867960514
Website: www.cnhouroffer.com